Privacy Policy

Last updated: September 2026

At René Lubbe Creations (RLC), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, contact us or purchase products from us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you:

  • place an order or make a purchase;
  • create an account on our website;
  • complete a contact or enquiry form;
  • contact us by email, telephone, WhatsApp or social media;
  • subscribe to marketing communications, where applicable; or
  • otherwise interact with our website or services.

Customers may also place orders using guest checkout without creating an account.

Depending on how you interact with us, the information we collect may include:

  • your name and surname;
  • email address;
  • telephone number;
  • billing and delivery address;
  • order and transaction information;
  • account information, where you choose to create an account; and
  • any other information you voluntarily provide to us.

Where online payments are processed through a third-party payment provider, your payment information may be processed directly by that provider. René Lubbe Creations does not necessarily receive or store your complete payment card or banking details.

2. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;
  • arrange delivery or collection of your purchases;
  • send order confirmations and updates;
  • communicate with you regarding your order;
  • respond to enquiries, questions or requests;
  • provide customer service and support;
  • manage your customer account, where applicable;
  • maintain appropriate business and transaction records;
  • improve our website, products and customer experience;
  • help prevent fraud, misuse or security threats;
  • comply with applicable legal, tax and regulatory requirements; and
  • send marketing communications where you have consented to receive them.

We will only use your personal information for legitimate business purposes and in accordance with applicable South African privacy legislation.

3. Protection of Personal Information

René Lubbe Creations processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we take reasonable steps to protect your information, no website, electronic transmission or storage system can be guaranteed to be completely secure.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our website, process transactions and provide our services. These may include:

  • website and hosting providers;
  • payment service providers;
  • delivery and courier companies;
  • IT, website and security service providers;
  • email and communication service providers; and
  • other service providers involved in processing or fulfilling your order.

We may also disclose personal information where required by law or where reasonably necessary to protect our legal rights.

Where third-party service providers process personal information in connection with our services, they are responsible for handling that information in accordance with applicable privacy and data-protection requirements.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, accounting, tax or regulatory requirements.

Certain order and transaction records may need to be retained for a longer period to meet our legal, accounting and tax obligations.

Where personal information is no longer required, we will take reasonable steps to delete, destroy, anonymise or de-identify it where appropriate.

6. Cookies and Website Information

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors interact with the website and improve the overall browsing experience.

Cookies may also be used by third-party services or plugins that support the operation, security, analytics or functionality of our website.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of some parts of the website.

7. Third-Party Websites and Platforms

Our website may contain links to third-party websites, services and platforms, including social media, WhatsApp, payment providers and other external services.

When you follow a link to a third-party service, that provider’s own privacy practices and terms will apply.

René Lubbe Creations is not responsible for the privacy practices, security or content of third-party websites or platforms. We encourage you to review their privacy policies before providing them with personal information.

8. Marketing Communications

Where you have consented to receive marketing communications from us, we may occasionally contact you regarding new products, collections, promotions or other René Lubbe Creations news.

You may withdraw your consent or unsubscribe from marketing communications at any time.

Communications relating directly to an order, enquiry, customer account or customer-service request are considered service communications and are not marketing communications.

9. Your Rights

Subject to applicable law, you may have the right to:

  • ask whether we hold personal information about you;
  • request access to your personal information;
  • request correction or updating of inaccurate or outdated information;
  • request deletion of personal information where legally appropriate;
  • object to certain processing of your personal information;
  • withdraw consent where processing is based on your consent; and
  • opt out of direct marketing communications.

Please note that we may be required to retain certain information even after receiving a deletion request where that information is required for legal, tax, accounting, fraud-prevention or other legitimate purposes.

We may need to verify your identity before processing a request relating to your personal information.

You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe that your personal information has been processed unlawfully.

10. Children

Our website and products are intended for general consumer use and are not specifically directed at children.

We do not knowingly collect personal information from children without the appropriate consent where such consent is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how your personal information is handled, please contact us:

René Lubbe Creations
Website: www.rlcreations.co.za
Email: renelubbe@rlcreations.co.za
WhatsApp / Tel: 076 546 2738

You may also contact us using the contact options available on our website.

If you wish to lodge a complaint regarding the processing of your personal information, you may contact the Information Regulator (South Africa).